Return and Privacy Policy


Return Policy

All sales are final.  Memberships cannot be transferred.  A written statement of cancellation for the app is required 14 days prior to the next billing cycle, otherwise the next month will be charged automatically. 

If there are remaining, unused V-Live sessions in a package that have been purchased, it is required to use or surrender the sessions after 90 days from the last used session date.  After the 90 day expiration, additional sessions must be purchased as a new program set. 

Privacy Policy 

Protecting your private information is our priority. This Statement of Privacy applies to www.thevtrainer.com and Strides On Site, LLC d/b/a The V Trainer, V2Go and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Strides On Site, LLC d/b/a The V Trainer, V2Go include www.thevtrainer.com. The Strides On Site, LLC d/b/a The V Trainer, V2Go website is a ecommerce site. By using the Strides On Site, LLC d/b/a The V Trainer, V2Go website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, Strides On Site, LLC d/b/a The V Trainer, V2Go may collect personally identifiable information, such as your: First and Last Name, Mailing Address, E-mail Address and Phone Number.

If you purchase Strides On Site, LLC d/b/a The V Trainer, V2Go's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Strides On Site, LLC d/b/a The V Trainer, V2Go may also collect anonymous demographic information, which is not unique to you, such as your age and gender.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

 

Use of your Personal Information

Strides On Site, LLC d/b/a The V Trainer, V2Go collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Strides On Site, LLC d/b/a The V Trainer, V2Go may also use your personally identifiable information to inform you of other products or services available from Strides On Site, LLC d/b/a The V Trainer, V2Go and its affiliates.

Sharing Information with Third Parties

Strides On Site, LLC d/b/a The V Trainer, V2Go does not sell, rent or lease its customer lists to third parties.

Strides On Site, LLC d/b/a The V Trainer, V2Go may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Strides On Site, LLC d/b/a The V Trainer, V2Go, and they are required to maintain the confidentiality of your information.

Strides On Site, LLC d/b/a The V Trainer, V2Go may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Strides On Site, LLC d/b/a The V Trainer, V2Go or the site; (b) protect and defend the rights or property of Strides On Site, LLC d/b/a The V Trainer, V2Go; and/or (c) act under exigent circumstances to protect the personal safety of users of Strides On Site, LLC d/b/a The V Trainer, V2Go, or the public.

Tracking User Behavior

Strides On Site, LLC d/b/a The V Trainer, V2Go may keep track of the websites and pages our users visit within Strides On Site, LLC d/b/a The V Trainer, V2Go, in order to determine what Strides On Site, LLC d/b/a The V Trainer, V2Go services are the most popular. This data is used to deliver customized content and advertising within Strides On Site, LLC d/b/a The V Trainer, V2Go to customers whose behavior indicates that they are interested in a particular subject area.

The V Trainer may use re-targeting programs including, but not limited to, click funnels and marketing software for the purpose of identifying buyer behavior.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Strides On Site, LLC d/b/a The V Trainer, V2Go. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Strides On Site, LLC d/b/a The V Trainer, V2Go website.

 

Use of Cookies

The Strides On Site, LLC d/b/a The V Trainer, V2Go website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Strides On Site, LLC d/b/a The V Trainer, V2Go pages, or register with Strides On Site, LLC d/b/a The V Trainer, V2Go site or services, a cookie helps Strides On Site, LLC d/b/a The V Trainer, V2Go to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Strides On Site, LLC d/b/a The V Trainer, V2Go website, the information you previously provided can be retrieved, so you can easily use the Strides On Site, LLC d/b/a The V Trainer, V2Go features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Strides On Site, LLC d/b/a The V Trainer, V2Go services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

Strides On Site, LLC d/b/a The V Trainer, V2Go secures your personal information from unauthorized access, use, or disclosure. Strides On Site, LLC d/b/a The V Trainer, V2Go uses the following methods for this purpose:

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SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

 

Children Under Thirteen

Strides On Site, LLC d/b/a The V Trainer, V2Go does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

 

E-mail Communications

From time to time, Strides On Site, LLC d/b/a The V Trainer, V2Go may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Strides On Site, LLC d/b/a The V Trainer, V2Go or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Strides On Site, LLC d/b/a The V Trainer, V2Go, you may opt out of such communications by Clicking the unsubscribe button.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

Strides On Site, LLC d/b/a The V Trainer, V2Go reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Effective as of May 01, 2019

If you have any questions, comments or concerns about our Privacy Policy, you may contact us by the email form provided in the “contact us” section.

Google Analytics Addendum

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files saved on your computer, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it: http://tools.google.com/dlpage/gaoptout

You can prevent data collection via Google Analytics by clicking here. An “Opt-out Cookie” shall then be applied to your website which shall prevent any future collection of your data when visiting this website.

Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service or at the Google Analytics Privacy Overview. Please note that on this website, Google Analytics is supplemented by “gat._anonymizeIp();” to ensure anonymized collection of IP addresses (IP masking).